Support

Grievance Redressal Mechanism

At VAMA, we are committed to providing a seamless and trustworthy experience. If you have any concerns, complaints, or grievances related to our services, we are here to assist you.

You may reach out to our Grievance Redressal Officers through the following escalation levels:

Level 1 (L1): Customer Support

For general queries, order-related concerns, refunds, payments, delivery issues, or service complaints, please contact:

Email: customer.care@vama.app
Phone: +91 74284 87970

Our support team will acknowledge your complaint within 48 hours and aim to resolve it at the earliest.

Level 2 (L2): Nodal Officer

If your concern is not resolved satisfactorily at Level 1, you may escalate it to our Nodal Officer:

Name: Reenu Sharma
Designation: Nodal Officer
Email: reenu@vama.app
Phone: +91 88818 87046

Resolution Timeline

Complaints will be acknowledged within 48 hours of receipt.
Resolution will be provided within 7–10 working days, depending on the nature of the grievance.

We value your trust and are committed to resolving your concerns fairly, transparently, and promptly.

Thank you for being a part of VAMA.